Hello «firstname»,

This is a final reminder about the email address «Mailbox_name» on your iiNet account.

If you do not opt-in to transferring «Mailbox_name» to The Messaging Company by DD/MM/YYYY, your email address will be suspended and then permanently deleted 21 days later.

Opting-in to transfer your email address to The Messaging Company by DD/MM/YYYY will ensure that you can continue to use your email address. The Messaging Company will become your email provider and most importantly, you will not lose any emails, contacts or calendar events as part of the transfer. The Messaging Company will notify you when the transfer is complete.

To keep your email address, please follow these steps:

Examples of a suspended email address

If your email address has been suspended, you’ll notice error messages in your email software. Entering your password will not resolve the issue – you must follow the “How to recover a suspended email address” steps.

Example 1:

Example 2:

If you don’t opt-in to transfer to The Messaging Company:

Please note that if you use «Mailbox_name» as your primary contact email for your iiNet account and do not move it to The Messaging Company, it is important that you also update your contact details to a different email address in Toolbox.

If you have any questions, please call us on 1300 704 794 and we’ll be happy to help.

After transfer to The Messaging Company is complete, you can call them on 07 3497 3566 for all queries related to your email address.

Kind regards,

The iiNet Team

Customer ID: «Customer_ID»